Press room
Payments
Articles
July 22, 2025

Untangling payments: tracking incoming payments to the right customer account

Every September, term once again commences at UAX Group. 30,000 students will descend across its five prestigious institutions, with thousands of transfers shortly following. These will often be from family members with different surnames, international sponsors, or employers with varying reference details.

Sounds difficult for any finance department, right? This payment reconciliation challenge isn’t just unique to universities, however. Whether you're managing student fees, travel bookings, marketplace transactions, or subscription renewals, the challenge remains the same: how do you efficiently match incoming payments to the right customer accounts?

Loading URL...

Untangling payments: tracking incoming payments to the right customer accountUntangling payments: tracking incoming payments to the right customer account
No items found.

The universal challenge of payment reconciliation

UAX Group’s experience mirrors what countless organisations face daily. The Group processes 20,000 tuition payment transactions annually, often receiving payments "without enough information to match them to the right student," as Diego Santacreu, CFO & COO, explains. "Sometimes [we] even [had] duplicated payments. Managing this manually required considerable effort."

The pain points extend beyond education. Travel agencies often struggle to link international customer payments to specific booking references, while subscription services must match recurring payments to customer accounts across different billing cycles. Regardless of the sector, a common thread emerges: manual reconciliation creates operational bottlenecks, increases error rates, and consumes valuable staff time that could be better spent on strategic initiatives.

The impact of Digital Payins

PagoNxt’s Digital Payins solution transforms this challenge into a streamlined process through intelligent payment links and automated reconciliation. The system works by allowing businesses to send branded payment links through customers’ preferred communication channels, such as email, WhatsApp, or social media. No coding is required, effectively turning any communication channel into a checkout.

What sets the solution apart is its automatic reconciliation abilities. Each payment is automatically linked to the specific customer or transaction ID, eliminating the guesswork that often troubles manual processes. In the case of UAX Group, the finance department now receives complete payment data, including date, amount, reference, and student ID, all ready to upload into their systems in just a few clicks. This real-time visibility means transaction details are captured instantly, providing immediate clarity on payment status.

Through API integration, the system generates automated files that ensure smooth assimilation with existing platforms, be it a university's student management system, a travel agency's booking platform, or a marketplace's order management tool. This universal approach means the same core technology that solves UAX Group's student payment challenges can address similar reconciliation issues across entirely different industries.

The payment link revolution

What makes Digital Payins particularly powerful is the flexibility and simplicity of payment links. Often, beauty lies in simplicity. From the customer’s perspective, the ease is almost unrivalled. Customers simply pay through their preferred method and maintain a seamless experience, while businesses preserve their brand consistency throughout the payment journey.

This creates a win-win scenario where operational efficiency improves without compromising customer experience, as evidenced by UAX Group. Since implementation, it has achieved a 20% reduction in manual reconciliation time and a 30% improvement in enrollment processing speed, along with near-perfect accuracy in transaction matching and unified payment management across all five institutions. "Today, we can dedicate more time to strategic tasks while offering a faster, clearer payment process to our students," notes Susana Yuste, Director of Billing & Collections at UAX Group.

Digital Payins offer much more than improved payment processing. Through transforming operational capabilities, organisations across every sector can focus on growth, customer experience, and strategic initiatives rather than administrative tasks. In doing so, high-volume payment operations shift from an operational overhead to a true competitive advantage.

Ready to turn payment complexity into simplicity?

Partner with PagoNxt Payments — a paytech part of the Santander Group specialising in account-to-account (A2A) solutions for Financial Institutions, NBFIs, and Corporates.

No items found.
Get in touch

Download Today!

Fill out the form to get your copy

For press inquiries, please reach out to our media relations team

Press contact email

Continue discovering our news

Payments
Press
September 12, 2025

The A2A Payments Boom Prueba

Understanding the next evolution in payments

Read More
News
Press
August 26, 2025

PagoNxt Payments connects to Fedwire for real-time USD settlement

PagoNxt Payments — the paytech business of Santander Group — has successfully connected its Payment Engine to Fedwire, the real-time gross settlement (RTGS) system operated by the U.S. Federal Reserve. This new rail enhances our global infrastructure and enables the real-time settlement of over $40

Read More
Payments
Articles
July 22, 2025

Untangling payments: tracking incoming payments to the right customer account

What makes Digital Payins particularly powerful is the flexibility and simplicity of payment links. Often, beauty lies in simplicity. From the customer’s perspective, the ease is almost unrivalled.

Read More
Industry
Articles
June 24, 2025

The advantage of Swift Service Bureau partnerships

Organisations working with modern Swift Service Bureau providers vastly reduce theirinfrastructure costs. But the real value is the speed, flexibility, and accessto innovations that would otherwise take years to develop.

Read More
News
Case Study
June 24, 2025

PagoNxt Payments Powers UAX Group: Turning Payment Complexity into Simplicity for 30,000 Students

Managing payments for thousands of students —across multiple institutions, countries, and payer profiles… is no easy task. Just ask UAX Group, the prestigious educational group behind Universidad Alfonso X el Sabio, Claudio Galeno, Xtart, The Valley, and MirAsturias.

Read More
News
Press
October 14, 2024

Innovation Excellence: PagoNxt Payments Receives Award from The Banker

PagoNxt Payments has achieved a significant milestone by receiving a prestigious award from The Banker for its outstanding innovation in payment solutions. This recognition highlights our dedication to advancing the payments landscape and meeting the dynamic needs of financial institutions globally.

Read More
News
Articles
July 10, 2024

PagoNxt Payments: over 1 Billion transactions processed annually and set to double by Year-End

PagoNxt Payments, a company within the Santander Group, has achieved a major milestone with its innovative product, Payments Hub.

Read More
People
Articles
February 29, 2024

18 Remarkable Women and their legacy in tech history

As we gear up to launch our #weareWow campaign from March 4th to 8th, we’re excited to spotlight the incredible achievements of women in the tech industry. Let’s celebrate them while recognizing the power of diversity and unity to drive innovation forward:

Read More
News
Video
November 28, 2023

Payments Hub customer success story | Santander Consumer Investment Banking

Tech
Video
September 30, 2023

How will ChatGPT - 4 impact finance?

Explore the game-changing potential of ChatGPT-4 as it revolutionizes the finance industry. Delve into its power for Customer Support, enhancing Security in Online Transactions, and its predictive capabilities.

Read More
Payments
Video
August 30, 2023

How will ChatGPT - 4 impact finance?

News
Press
April 26, 2023

Santander’s payment platform grows five times faster than the Group

El consejero delegado, Héctor Grisi, adelantó que el negocio de tarjetas y TPV creció un 38,8% durante el primer trimestre, frente al 7% del negocio total del banco. La división es rentable si no se consideran las inversiones.

Read More
Payments
Video
April 20, 2023

Cross border payments

Are you curious about how money REALLY crosses borders?

Read More
Payments
Video
January 10, 2023

Cashless society: What is it and how did we get here?

The move towards a cashless society.

Read More
Payments
Video
October 31, 2022

How to protect yourself from digital payment fraud

Cybersecurity awareness month is about to end.

Read More
Payments
Video
October 27, 2022

What is (your) Digital Identity

Today, we’re tackling a new and vital topic as part of our video explainer series: What is (your) digital identity?

Read More
Payments
Video
October 12, 2022

How payments work

💰 Historically, cash was the predominant mode of payment ✔️ Soon after, checks became a practical option for large ticket purchases, allowing shoppers to carry less cash

Read More
Payments
Video
October 7, 2022

What SWIFT is and how it works

Given that Sibos, the global financial services networking event organized by SWIFT, is starting on Monday… we thought that everyone could get a reminder of what SWIFT really is.

Read More
News
Press
June 24, 2022

Santander values PagoNxt’s payment businesses at 1.6billion euros

Los pagos en comercios, con Getnet como referencia, es la rama más valiosa con un precio en libros de 934 millones. La participación en Ebury, tasada en 394 millones, es otro activo clave.

Read More
News
Video
January 15, 2022

Payments Hub customer success story | Santander Consumer Investment Banking

Santander Corporate & Investment Banking maneja más de 200.000 pagos al mes y hace tiempo que Claudio Sancho y Cristina Catalan buscaban un partner que les ayudara a adaptarse a los desafíos del mercado.

Read More